Last updated: 27.03.2026
1.1. By using, visiting and/or accessing any part of the Luckygans websi= te and or any sub-domain, website or mobile application that we own or oper= ate (the "Website") and/or registering an account on the Website you agree = to be bound by these Terms and Conditions, our Privacy Policy, our Cookies = Policy and any other rules applicable to our betting or gaming products ava= ilable on the Website (together the "Terms"), and are deemed to have accept= ed and understood all the Terms.
1.2. You should read the Terms carefully, if you do not agree with them = and/or cannot accept them, please do not use, visit or access the Website. 1.3. These Terms may be changed by us from time to time for any reason (= including compliance with applicable legislation or requirements of regulat= ors). The current version of the Terms will be available on the Website. If= you continue to use the Website after such changes come into effect you ar= e deemed to have accepted such changes to the Terms.
1.4. Reference to "you", "your", "customer", "user" or "player" shall me= an any person using the Website or any services available thereon and/or an= y registered customer of the Website.
1.5. Reference to "games" shall mean Casino, Live Casino, Sportsbook, ca= rds, and other games as may from time to time become available on the Websi= te. Luckygans reserves the right to add and remove Games from the Website a= t its own discretion.
1.6. Luckygans is operated by ALEYNA LIMITADA.
2.1. Legal requirements
2.1.1. Reference to the "Account" shall mean an account registered by yo= u on the Website after accepting and agreeing to these Terms. By registerin= g an Account you declare that you are over 18 years of age or of a higher m= inimum legal age as stipulated in the jurisdiction of your residence under = the laws applicable to you. It is your sole responsibility to know whether = the services available on the Website are legal in the country of your resi= dence. Persons who are under the age of 18 years are not allowed to use the= Website and/or any services available on it.
2.1.2. You are not allowed to register on the Website and use our servic= es if you are a resident of Australia, Austria, Aruba, Bonaire, Belgium, Bu= rma (Myanmar), China, Costa Rica, Curacao, Democratic People's Republic of = Korea, Denmark, Finland, France, Germany, Japan, Iran, Lithuania, Portugal,= Russian Federation, Saba, Saudi Arabia, Singapore, Spain, Statia, Sint Maa= rten, Thailand, Poland, Ukraine, United Kingdom, US and its dependencies. W= e reserve the right to refuse customers from any other countries over and a= bove the aforementioned jurisdictions at our own discretion.
2.2. Registration of account
2.2.1. In order to place bets, play games and deposit money you need to = register the Account on the Website.
2.2.2. To register the Account, you must provide complete and up-to-date= information including a mobile number, e-mail address, username, password = and other mandatory information requested on the registration form.
2.2.3. By registering the Account on the Website you agree to specify yo= ur legal name. We may take action to check the accuracy of the information = you provide. You=E2=80=99re not allowed to change this data, but there are = cases in which you can individually request for changing of data by contact= ing Website customer support, such as an honest mistake etc.
2.2.4. If you choose, or you are provided with a username, password or a= ny other piece of information as part of our security procedures, you must = treat such information as confidential, and you must not disclose it to any= third party. We are not responsible for any abuse or misuse of your Accoun= t by third parties due to your disclosure, whether intentional or accidenta= l, whether active or passive, of your login details to any third party. We = will never ask you to reveal your password and will never initiate contact = with you to ask you for the memory joggers associated with your password. 2.2.5. Employees, former employees of service providers and/or affiliate= d persons are not permitted to register the accounts on the Website and can= not exploit the services and promotions available on it. The same rules app= ly to family members of the above-mentioned. Violation of this rule will re= sult in the account being permanently closed and the referred accounts will= be considered as fraudulent. Any winnings derived from such activities wil= l be deemed as forfeited by the account holder and only the deposited amoun= t will be returned to the account holder.
2.2.6 You cannot transfer, sell, or pledge Your Account to another perso= n. This prohibition includes the transfer of any assets of value of any kin= d, including but not limited to ownership of accounts, winnings, deposits, = bets, rights and/or claims in connection with these assets, legal, commerci= al, or otherwise. The prohibition on said transfers also includes however i= s not limited to the encumbrance, pledging, assigning, usufruct, trading, b= rokering, hypothecation and/or gifting in cooperation with a fiduciary or a= ny other third party, company, natural or legal individual, foundation and/= or association in any way shape or form
2.2.7 The player is solely responsible for ensuring that their participa= tion in gambling activities on the website complies with all applicable law= s and regulations of their country of residence.
2.3. Account issues
2.3.1. If you forget your password or think that somebody knows the deta= ils of your personal data, moreover if you suspect that another user is tak= ing an unfair advantage through cheating or collusion you must report the s= uspicion to us.
2.3.2. We reserve the right to declare any bet or transaction void parti= ally or in full if we, at our own discretion, would deem it obvious that an= y of the following circumstances have occurred: 1) the account holder or people associated with the Account holder may dire= ctly or indirectly influence the outcome of an event; 2) the Account holder and or people associated with the Account holder are = directly or indirectly avoiding the rules of the Website; 3) the result of an event or the bet has been directly or indirectly affect= ed by criminal activity; 4) the odds of an event have significantly been changed due to a public ann= ouncement in relation to the event; 5) bets have been placed that would not have been accepted otherwise, but t= hey were accepted during periods when the Website has been affected by tech= nical problems; 6) due to an error, such as a mistake, misprint, technical error, human err= or, force majeure or otherwise, bets have been offered, placed and or accep= ted due to this error.
2.3.3. When we close or suspend an Account for whatever reason, we reser= ve the right to close any future Accounts that may be registered by the sam= e person, device, address, or that may use the same payment wallets or cred= it cards and void/cancel all bets and transactions of that Accounts.
2.3.4. We offer two-factor authentication (2FA) as additional protection= from unauthorized use of your Account. You are responsible for keeping you= r login information confidential and making sure it cannot be accessed by a= nother person.
2.4. By registering the Account on the Website you undertake, declare an= d warrant that:
2.4.1. You are over 18 years of age or such higher minimum legal age of = majority as stipulated in the laws of jurisdiction applicable to you and, u= nder the laws applicable to you, you are allowed to participate in the Game= s offered on the Website.
2.4.2. You will use this Website and your Account solely and exclusively= for the purpose of your genuine participation in the Games and not for any= financial or other operations; your participation in the Games will be str= ictly in your personal non-professional capacity for recreational and enter= tainment reasons only.
2.4.3. You participate in the Games on your own behalf and not on behalf= of any other person;
2.4.4. You are not resident in Australia, Austria, Aruba, Bonaire, Belgi= um, Burma (Myanmar), China, Costa Rica, Curacao, Democratic People's Republ= ic of Korea, Denmark, Finland, France, Germany, Japan, Iran, Lithuania, Por= tugal, Russian Federation, Saba, Saudi Arabia, Singapore, Spain, Statia, Si= nt Maarten, Thailand, Ukraine, United Kingdom, US and its dependencies.
2.4.5. All information that you provide to Luckygans is true, complete, = and correct, and that you shall immediately notify us of any change of such= information.
2.4.6. You are solely responsible for reporting and accounting for any t= axes applicable to you under relevant laws for any winnings that you receiv= e from Luckygans
2.4.7. All money that you deposit into your Account is not tainted with = any illegality and, in particular, do not originate from any illegal activi= ty or source.
2.4.8. You understand that by participating in the Games you take the ri= sk of losing money deposited into your Account.
2.4.9. You shall not be involved in any fraudulent, collusive, fixing or= other unlawful activity in relation to your or third parties=E2=80=99 part= icipation in any of the Games and shall not use any software-assisted metho= ds or techniques or hardware devices for your participation in any of the G= ames. Luckygans hereby reserves the right to invalidate or close your Accou= nt or invalidate your participation in a Game in the event of such behavior= .
2.4.10. In relation to deposits and withdrawals of funds into and from y= our Account, you shall only use credit cards and other financial instrument= s that are valid and lawfully belong to you.
2.4.11. The computer software that we make available to you is owned by = Luckygans or other third Parties and is protected by copyright and other in= tellectual property laws. You may only use the software for your own person= al, recreational uses in accordance with all rules, terms and conditions he= reby established and in accordance with all applicable laws, rules and regu= lations.
2.4.12. Games played on the Website should be played in the same manner = as games played in any other setting. You shall be courteous to other playe= rs and representatives of Luckygans and shall avoid rude or obscene comment= s, including in chat rooms.
3.1. You can sign up (register) and use only one Account on the Website.=
3.2. Only one Account for each household, IP address and computer or dev= ice is allowed. If two or more users share the same household, IP address a= nd computer or device we must be informed by the respective Accounts=E2=80= =99 holders in advance.
3.3. If you sign up or attempt to register more than one Account, for wh= atever reason, we may block or close any or all of your Accounts at our dis= cretion. We may also void all the bets that have been placed in duplicate A= ccounts, block bonuses and gifts and void withdrawal requests. In addition,= any returns, winnings, or bonuses that have been gained or accrued during = the duplicate account lifecycle will be forfeited from you.
4.1. When the outcome of a Game you participate in becomes determined or= , where applicable, Luckygans has confirmed the relevant result of an event= and settled the markets; all winnings will be available on your Account. 4.2. If Luckygans mistakenly credits your Account with winnings that do = not belong to you, whether due to a technical or human error or otherwise, = the amount will remain the property of Luckygans and the amount will be ded= ucted from your Account. If prior to Luckygans becoming aware of the error = you have withdrawn funds that do not belong to you, without prejudice to ot= her remedies and actions that may be available at law, the mistakenly paid = amount will constitute a debt owed by you to Luckygans In the event of an i= ncorrect crediting, you are obliged to notify Luckygans immediately.
4.3. Luckygans will carry out additional verification and identification= procedures for any withdrawal or reserves the right to carry out such veri= fication procedures at any level of withdrawals. All transactions will be c= hecked to prevent money laundering.
5.1. To have a possibility to place bets and play for real money you hav= e to deposit money into your Account. You can deposit at any time online by= using your debit or credit card, e-wallet, via a bank transfer or via all = available deposit methods. All available deposit methods can be found on th= e =E2=80=9CDeposit page=E2=80=9D on the Website. Cash or cheques are not an= accepted method of deposit. Please note that some of the methods may not b= e available in some countries.
5.2. We accept payments in various currencies. Any payment received by L= uckygans in a currency other than the currency of your Account will be conv= erted into the currency of your Account, at the prevailing exchange rate. P= lease note that any exchange premiums are payable by you.
5.3. Luckygans reserves the right to use additional procedures and means= to verify your identity (KYC) when effecting deposits into an Account and = to close an Account if you fail to send these documents to Luckygans
5.4. Luckygans does not grant any credit for the use of its services. 5.5. By depositing you confirm that all deposits are authorized and you = won=E2=80=99t try to decline them or take any action that will cause such p= ayment to be reversed by the third party, in order to avoid any legitimate = liability.
5.6. As a prevention of money laundering, a deposit must be wagered =D1= =853 before a withdrawal can be made. Please note that if wagering requirem= ents are in place, the wagering requirement needs to be respected before a = withdrawal is requested.
5.7. Luckygans doesn=E2=80=99t allow making 3rd party deposits (by a fri= end, relative, partner, wife or husband). All payments have to be made from= an Account/system or credit card that is registered on the Account holder.= If the 3rd party deposits are noticed all winnings will be forfeited and s= ent back to ALEYNA LIMITADA, and the deposit will be returned to the rightf= ul owner of an Account/credit card. If a banking transfer requires a charge= while returning money back to the rightful owner it will be paid by a rece= iver.
5.8. New users are subject to a betting limit of =E2=82=AC500 on slot ga= mes. The user is considered "new" until they achieve VIP status by making a= single deposit of =E2=82=AC250 or more, or by making total deposits of =E2= =82=AC3,000 or more within a month. If the user achieves VIP status, the = =E2=82=AC2,500 betting limit on slot games is set. If a VIP user=E2=80=99s = monthly deposit falls below =E2=82=AC500, or their monthly betting amount f= alls below =E2=82=AC5,000, they lose their VIP status, and their betting li= mits are adjusted back to =E2=82=AC500.
6.1. You have to provide your KYC documents, and credit card pictures (b= oth sides, front and back. The card number should be with the first 6 and l= ast 4 digits of the card clearly readable, while the remaining digits of th= e card number and CVV / CVC code should not be visible) and bank statement,= copy of a personal identification document, proof of address, proof of own= ership of any other used payment method when claiming the withdrawal for th= e first time. Additional requirements depending on payment channels will ap= ply.
6.2. Luckygans reserves the right to change the maximum allowed sum for = each payment system per transaction at any time and without prior notificat= ion.
6.3. A withdrawal request will not be processed until all wagering requi= rements have been met.
6.4. It will not be possible to withdraw funds marked as "Bonus", as wel= l as funds stuck in an aborted game.
6.5. Luckygans has the right to refuse withdrawal if the total bet amoun= t is less than the amount of the last deposit. You have to turn over the in= itial deposit at least one time before being able to withdraw.
6.6. All withdrawal requests are processed within two (2) banking days, = but there are cases where these timing can be longer, depending on payment = channels, additional account checks and public holidays.
6.7. A user cannot withdraw funds in excess of his/her Account balance. 6.8. Withdrawals will be made to your bank account or other withdrawal m= ethods available to you in =E2=80=9CCashier=E2=80=9D. The withdrawals are p= rocessed by the method used by the user to deposit funds into Account balan= ce.
6.9. When a withdrawal is canceled, the funds are returned back to your = Account and you can make use of those funds accordingly on the Account. Luc= kygans does not assume any responsibility for any funds lost during gamepla= y following a withdrawal cancellation either by you or by us.
6.10. Please be advised that our products are consumed instantly during = gameplay. Thus, we cannot provide refunds, returns of monies, or cancellati= on of the requested service when playing. If you play a Game with real mone= y, the money will be drawn from your Account instantly.
6.11. You may only withdraw the maximum amount of =E2=82=AC5,000 (or the= equivalent in your Account currency) in any 24 hours, the maximum amount = of the =E2=82=AC10,000 (or the equivalent in your Account currency) in a 7 = day period and the maximum amount of =E2=82=AC30,000 (or the equivalent in = your Account currency) in a 30 day period unless a larger amount has been a= greed by us.
6.12. Prior to accepting a withdrawal, we may request that you provide l= egal identification for example certified copies of passports, ID cards or = other such documentation as we feel is required in the circumstances. We ma= y also carry out phone verification, face verification or other such verifi= cation as is required to ensure that you are who you say you are.
6.13. You can only have one pending withdrawal (ie. requested but not pr= ocessed) per payment method at any one time. Furthermore, depending on the = method used, you can make only one withdrawal request per 24 hours period. 6.14. If you win more than =E2=82=AC30,000 (or the equivalent in your Ac= count currency), Luckygans reserves the right to divide the payout into mon= thly installments of a maximum of =E2=82=AC30,000 (or the equivalent in you= r Account currency), until the full amount is paid out. All progressive jac= kpot wins will be paid in full.
6.15. The maximum daily winning amount for one Customer cannot exceed = =E2=82=AC100,000 or the equivalent in your Account's currency. The "day" me= ans the time between 00:00 GMT and 23:59 GMT.
7.1. You may close your Account at any time and request a withdrawal of = the balance of the Account, subject to the deduction of relevant withdrawal= charges. To close your Account, you must first cancel any open bets if app= licable, and contact the Website customer support. The effective closure of= the Account will correspond to the termination of Luckygans In case the re= ason behind the closure of the Account is related to concerns about possibl= e gambling addiction you shall inform Luckygans
7.2. The method of repayment will be at our absolute discretion.
7.3. Luckygans reserves the right to close your Account and to refund to= you the "Available to withdrawal=E2=80=9D balance, subject to the deductio= n of relevant withdrawal charges, at Luckygans's absolute discretion and wi= thout any obligation to state a reason or give prior notice.
7.4. Luckygans reserves the right to cancel and remove any bonus amount = awarded to you if not been used within 1 month from the date awarded.
7.5. Luckygans reserves the right to refuse a withdrawal claim in case o= f fraud, in which case an Account will be suspended and the payment not pro= cessed.
7.6. Luckygans will review all player Accounts and classify them at its = discretion. Once a player is classified as a "bonus hunter" or "bonus abuse= r", all winnings and bonuses will be void and the Account will be suspended= and the payment not processed.
8.1. We will comply with applicable data protection laws in respect of t= he personal information you supply to us. Your personal information is proc= essed in accordance with our Privacy Policy, a copy of which is available b= y clicking here
9.1. Criminal Activity
In the case when any irregularity (including a suspicion of attempted mo= ney laundering or fraud) has been noticed, Luckygans reserves the right to = close Accounts and/or report criminal or other suspicious activities provid= ed through one or multiple Accounts to the relevant existing regulatory or = law enforcement authorities. All offenders=E2=80=99 Account balances will b= e blocked, withdrawals will be void, deposits and winnings will be forfeite= d.
9.2. Collusion and cheating
Luckygans is eligible to disable users Accounts and forfeit their Accoun= t balances (including deposits and winnings) if they will be noticed of gai= ning, attempting to gain an advantage of trading information of their cards= or establishing a collusive agreement with other users to take an unfair a= dvantage. These advantages may consist of chip dumping and transfer, discus= sing a hand during play, multiple using a single Account, soft playing. Luc= kygans provides the rigorous examination of play by both manual and automat= ed ways and investigates all related user complaints. In addition, Luckygan= s provides proactively and randomly examining gameplays and Accounts.
9.3. Fraudulent activity
Once Luckygans noticed a fraudulent, unlawful, dishonest or improper act= ivity (including using the VPN, proxy or similar service that masks or mani= pulates the identification of your real location, or making bets, wagers or= poker play through a third party or on behalf of a third party) on the Web= site, we are eligible to block user's Account with forfeiting of all Accoun= t balances without prior notification. In such cases, Luckygans reserves th= e right to report fraudulent activity to existing regulatory and law enforc= ement authorities including but not limited to banks, credit card companies= and/or any person or entity that has the legal right to such information, = and/or taking legal action against such user.
10.1. As part of your use of the Website, Luckygans may provide you with= a chat facility, which is moderated by us and subject to controls. We rese= rve the right to review the chat and to keep a record of all statements mad= e on such a facility. Your use of the chat facility should be for recreatio= nal and socializing purposes and is subject to the following rules.
10.2. You shall not make any statements that are sexually explicit or gr= ossly offensive, including expressions of bigotry, racism, hatred, or profa= nity.
10.3. You shall not make statements that are abusive, defamatory or hara= ssing or insulting to the Website or Luckygans
10.4. You shall not make statements that advertise, promote or otherwise= relate to any other online entities.
10.5. You shall not make statements about Luckygans, the Website, or any= other Internet site(s) connected to Luckygans that are untrue and/or malic= ious and/or damaging to Luckygans
10.6. You shall not collude through the chat rooms or separate chat. Any= suspicious chats will be reported to the relevant regulatory or law enforc= ement authority.
10.7. If you breach any of the above provisions relating to the chat fac= ility, Luckygans shall have the right to remove the chat room or immediatel= y terminate your Account. Upon such termination, Luckygans shall refund to = you any funds that may be in your Account over and above any amount that ma= y be owing to us at such time (if any).
11.1. Luckygans is not liable for any downtime, server disruptions, lagg= ing, or any technical or political disturbance to the gameplay. Refunds may= be given solely at the discretion of Luckygans
11.2. Luckygans shall accept no liability for any damages or losses whic= h are deemed or alleged to have arisen out of or in connection with the Web= site or its content, including without limitation, delays or interruptions = in operation or transmission, loss or corruption of data, communication or = lines failure, any person's misuse of the Website or its content or any err= ors or omissions in content.
11.3. In the event of a casino system malfunction, all wagers are void. 11.4. In the event a Game is started but miscarried because of a failure= of the system, Luckygans shall refund the amount wagered in the Game to yo= u by crediting it to your Account or, if an Account no longer exists, by pa= ying it to you in an approved manner; and if you have an accrued credit at = the time the Game miscarried, credit to your Account the monetary value of = the credit or, if an Account no longer exists, pay it to you in an approved= manner.
12.1. Luckygans reserves the right to assign or otherwise lawfully trans= fer its rights and obligations under the Terms. You shall not assign or oth= erwise transfer your rights and obligations under these Terms.
13.1. If you have a complaint, you can email to the Website customer sup= port at [email protected]
13.2. Luckygans will use best efforts to resolve a reported matter promp= tly.
13.3. If you have a query with regard to any transaction you may contact= Luckygans at [email protected] with details of the query. We will revi= ew any queried or disputed transactions. Our judgment is final.
14.1. These Terms, the Privacy Policy, the Cookies Policy and any docume= nt expressly referred to in them and any guidelines or rules posted on the = Website constitute the entire agreement and understanding between you and L= uckyganswith respect to this Website and save in the case of fraud it super= sedes all prior or contemporaneous communications and proposals, whether el= ectronic, oral or written, between you and Luckygans with respect to this W= ebsite.
14.2. A printed version of these Terms and of any notice given in electr= onic form shall be admissible in judicial or administrative proceedings bas= ed upon or relate to these Terms to the same extent and subject to the same= conditions as other business documents and records originally generated an= d maintained in printed form.
14.3. If any provision of these Terms is held to be illegal or unenforce= able, such provision shall be severed from these Terms and all other provis= ions shall remain in force unaffected by such severance.
14.4. In case of inconsistency of textual content between language versi= ons, the English version of the Website shall prevail.
15.1. We are the sole owners of the trademark Luckygans and the Luckygan= s logo. Any unauthorized use of the Luckyganstrademark and the Luckygans lo= go may result in prosecution.
15.2. https://luckygans.com/ is the uniform resource locator of the Webs= ite operated by ALEYNA LIMITADA and no unauthorized use may be made of this= URL on another website or digital platform without our prior written conse= nt.
15.3. ALEYNA LIMITADA is the owner or the rightful licensee of the right= s to the technology, software and business systems used within this Website= .
15.4. The contents and structure of luckygans.com Website pages belong t= o Luckygans, all rights reserved. The copyright in this Website including a= ll text, graphics, code, files, and links belongs to ALEYNA LIMITADA and th= e site may not be reproduced, transmitted or stored in whole or in part wit= hout our written consent. Your registration and use of our system do theref= ore not confer any rights whatsoever to the intellectual property contained= in our system.
15.5. Links to the Website and any of the pages therein may not be inclu= ded in any other website without the prior written consent of ALEYNA LIMITA= DA
15.6. You agree not to use any automatic or manual device to monitor the= Website pages or any content therein.
15.7. Any unauthorized use or reproduction may be prosecuted
16.1. Every individual promotion will come with its own set of specific = promotional terms and conditions (the =E2=80=9CPromotional Terms=E2=80=9D) = in addition to these Terms. You should therefore read these Terms in combin= ation with the applicable Promotional Terms for any competition, bonus or p= romotion you wish to enter.
16.2. By participating in promotions you agree to be bound by these Term= s and Promotional Terms.
16.3. If for any reason, a promotion does not have the Promotional Terms= , such promotion will by default be governed by these Terms.
16.4. Each of the Promotion Terms regulating the implementation of any p= romotion is independent of the rest of the Terms. In case one of the provis= ions is unsuitable or incorrect, the remaining Promotion Terms remain in fo= rce.
16.5. Participation in a promotion will be deemed to constitute full and= unconditional acceptance of the Terms which includes these Promotional Ter= ms and any applicable Promotional Terms and that our decisions are final an= d binding in all respects.
16.6. Luckygans reserves the right to terminate or cancel any current pr= omotion without prior notification. Any user who infringes the Promotional = Terms will be disqualified from any reward derived from said promotion.
16.7. Luckygans has the right to withhold any credits, bonuses, coupons,= loyalty points or prizes awarded as part of a promotion at its own discret= ion.
16.8. Luckygans has the right to inform users about current promotio= ns or any updates by e-mail, SMS, chat, WhatsApp, social media, mobile phon= e, Internet browser notification or mobile application.
16.9. Luckygans disclaims any liability for inaccurate information, whet= her caused by the Website, user's equipment used in a promotion, or by huma= n or technical errors related to the submission of entries.
16.10. Bonuses and bonus money
16.10.1 Luckygans regularly offers you different bonuses and rewards tha= t are credited to your Account. A bonus at Luckygans can mean free spins, c= ashback, free bet, extra money to play directly and the extra money you rec= eive after making a deposit. A bonus usually follows with the wagering requ= irements that have to be met in order to withdraw the funds. In these cases= , we recommend you to read the bonus rules before using them.
16.10.2. Bonus rules
16.10.2.1. A bonus is awarded the bonus balance.
16.10.2.2. Specific Day bonuses may be available only on the second day = after registration.
16.10.2.3. When the wagering requirements for the bonus are met the bonu= s amount is transferred to the main balance and may be withdrawn at any tim= e.
16.10.2.4. If the bonuses are abused by a user, Luckygans has the right = to use punitive measures towards him, namely: delete, decline all current b= onuses and bonus winnings; to block the user's Account immediately. In that= case, Luckygans disclaims any liability for the withdrawal or compensation= of the funds that had been on the Account before it was blocked.
16.10.2.5. Any outside bet spread combination on Roulette games covering= 24 or more (64%) of the 37 unique number spots on the table. E.g. betting = on Red and Black - covers 36 of the 37 possible outcomes - in this case, al= l winnings and bonuses will be voided.
16.10.2.6. Using bonuses to play games with accumulated benefits in the = course of gameplay (Ex: Free Spins meters or other game features unlocked f= ollowing some gameplay) and coming back to the game following the zeroing-o= ut of the wagering requirements to trigger or unlock the feature and collec= t the accumulated benefits or related winnings - in this case all winnings = and bonuses will be voided.
16.10.2.7. The funds won using bonuses cannot be withdrawn until all bon= uses are wagered
16.10.2.8. Malfunction voids all pays and plays. Luckygans has a right t= o withdraw any winnings caused by malfunction up to the latest deposits. 16.10.2.9. Users should read and be aware of any applicable bonus policy= and follow its terms in order to receive the bonus.
16.10.2.10. All bonuses have an expiry date. The standard expiry date fo= r bonus money is 30 days. The expiry date can differ for specific bonuses. = In such an event, the expiry date will be indicated in the relevant bonus t= erms and conditions. Betting requirements need to have been fulfilled at th= e expiry date. We may cancel or debit bonus credit from the player Account = after the expiry date.
16.10.2.11. The standard betting requirement for casino bonus money is 3= 0 times the bonus amount received and for sportsbooks, it is 15 times the b= onus amount received. This may differ for specific promotions provided that= it is specified accordingly in the relevant terms and conditions.
16.10.2.12. The wagering requirements of a bonus mean the total amount o= f bets you must stake before the bonus and any accrued winnings are transfe= rred into your cash balance and can be withdrawn. The wagering requirements= for each bonus are set out in the specific terms for the bonus and will be= expressed as a multiple of the bonus amount, or of the bonus plus the depo= sit amount. The wagering requirement for bonuses will be set out in the ter= ms specific to that bonus. Not all bets will count towards the wagering req= uirements. Bets on Blackjack, Roulettes, Arcade games (Heads or Better, Dic= e Twister, etc) Video poker games (Jacks or Better, Aces and Faces, etc), B= accarat, Casino Hold'em, 2 Ways Royal, Craps and Sic Bo games contribute 5%= of actual wagering on these games towards your wagering requirements. Tabl= e games wagering contribution is 10%, Sic Bo, Royal Craps, Baccarat, Red do= g 0%. Most of the Slot games contribute 100%. These percentages can be chan= ged from time to time so please make sure to contact the Website customer s= upport each time to find out a certain game=E2=80=99s wagering contribution= .
16.11. Wagering requirements
16.11.1. After getting the bonus it is transferred to the bonus balance = up to the moment of reaching the wagering requirements.
16.11.2. The wagering requirements are a multiplier that represents the = number of times you have to play a bonus before you are able to withdraw an= y winnings. After reaching the wagering requirements, a bonus or accrued wi= nnings are transferred into main balance.
16.11.3. Wagering requirements for bonuses will be null when the balance= is lower than Euro 0.10 (or the equivalent in your Account currency).
16.11.4. The funds won using bonuses cannot be withdrawn until all b= onuses are wagered.
16.11.5. You can make a withdrawal before you have fulfilled the wagerin= g requirements, but then you will lose your bonus money. If you decide to m= ake such a withdrawal you have to contact the Website customer support team= .
16.11.6. Every user has the right to abandon the bonuses by making the r= equest to Website customer support in order to zero the bonus balance.
16.12. Free Spins. With free spins, you get to play free on a game on th= e Website with the same chance of winning as when you play with your real m= oney. Winnings on free spins are converted to bonus money and usually need = to be wagered.
17.1. Please read this information carefully for your own benefit.
17.2. Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defin= ed under the following conditions.
The following definitions shall have the same meaning regardless of whet= her they appear in singular or in plural.
17.3. Definitions
For the purposes of these Terms and Conditions:
18.1. Gambling means for the majority of our Users, entertainment, fun a= nd excitement. But we also know that for some of our Users, gambling has ne= gative side effects. In medical science, pathologic gambling for many years= is defined as a serious sickness.
18.2. Since our first day, we have thought about this problem and tried = our best to help. Under =E2=80=9CResponsible Gambling=E2=80=9D We understan= d multiple steps of measures, with which a gambling provider can help to lo= wer the possibility of negative side effects appearing. -In case they alrea= dy appear we also try to take active steps against them.
18.3. The most important instrument against negative side effects from g= ambling is knowledge and education about the risks of gambling to support o= ur Users' self-control in order to make sure they do not suffer from negati= ve side effects.
19.1. We recommend you think about the following hints, before gambling = in order to ensure gambling stays fun for You and without any negative side= effects:
20.1. To use our Service, You have to be 18 years or older. To avoid abu= se, keep Your login data safe from any minors near You.
20.2. Principally we recommend a filter program to prevent minors, espec= ially children, from accessing any context on the internet, which is not he= althy for them.
20.3. For parents, we can recommend a list of internet filters, to suppo= rt them, in keeping their children from any context, which was not made for= them: https://famisafe.wonde= rshare.com/internet-filter/best-internet-filters.html
21.1. In case You are diagnosed with a gambling addiction or try to stay= away from gambling for a different reason, we want to assist you to stay a= way from anything, that does nothing good for you. =E2=80=9CSelf-Exclusion= =E2=80=9D means, that You exclude yourself, out of Your own choice, from al= l gambling services. This exclusion cannot be undone for a set amount of ti= me. If you wish to self-exclude yourself from gambling, please message our = support and give them a time span between 6 months and 5 years. They also w= ill explain to you all the future steps and what is needed from you.
21.2. Please keep in mind that Self-exclusion is permanent for the set t= ime span and will not be undone for your own protection.
21.3. During Self-Exclusion, you are not allowed to create a new Account= and every attempt to create a new Account during Self Exclusion is a viola= tion of our Terms of Service and may result in the permanent ban of your or= iginal account.
22.1. All versions of this document, except for the English version, are= provided for informational purposes only. The English version shall prevai= l in case of any discrepancies or conflicts between different versions.
23.1. Our Support will help you via email at all times without any addit= ional costs for you:
23.2. Our Support will of course not give out any information about You = without Your consent to anyone else
23.3. In addition, you can also take a self-test if You are already gamb= ling addicted at: https://w= ww.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/ 23.4. You can also find additional information about gambling addictions= at: https://www.begambleaware.org/safer-gambling/
24.1. All versions of the Terms and Conditions of Luckygans, except for = the English version, are provided for informational purposes only. The Engl= ish version shall prevail in case of any discrepancies or conflicts between= different versions.
