This Bonus Policy explains the terms and conditions that apply to all promotional offers available at luckygans (lucky-ganss.com), operated by ALEYNA LIMITADA, Costa Rica. By claiming any bonus, you confirm that you have read, understood, and agreed to the rules set out below, as well as the general Terms and Conditions of lucky-ganss.com. luckygans reserves the right to amend, suspend, or withdraw any promotion at any time; material changes will be communicated via the site or by email.

1. General Bonus Rules

1.1 Eligibility

• All bonuses are available to registered players who have created a single account at lucky-ganss.com.
• You must be of legal gambling age in your jurisdiction to participate in any promotion.
• Only one account per player, household, IP address, device, and payment method is permitted. Duplicate accounts will result in the forfeiture of all associated bonuses and winnings.
• Bonuses are for personal use only. Participation in any form of bonus abuse, collusion, or exploitation of software errors will result in the cancellation of bonuses and may lead to account suspension.
• luckygans reserves the right to request identity verification (KYC) before crediting or releasing any bonus funds.

1.2 Claiming Bonuses

• Unless stated otherwise, bonuses are credited automatically upon a qualifying deposit.
• Only one welcome bonus path (Standard or High Roller) may be selected; paths cannot be combined or switched once a deposit has been made under a chosen route.
• Bonuses must be claimed and used in the sequence in which they are offered. Skipping a deposit forfeits that stage of the welcome pack.
• All deposits must originate from a payment account registered in your own name. Third-party deposits are returned and will not qualify for bonus credit.
• Deposits made via certain payment methods may be excluded from bonus eligibility; check the individual promotion page for details.

1.3 Bonus Funds and Real-Money Funds

• When a bonus is active, real-money funds in your account are wagered first before bonus funds.
• Bonus funds and any winnings generated from them are held separately until all wagering requirements have been met.
• Bonus funds are non-withdrawable until wagering requirements are satisfied in full.
• Only cash (real-money) winnings that remain after wagering is complete are withdrawable.

1.4 Forfeiture of Bonuses

• You may forfeit an active bonus at any time through your account settings. Forfeiting a bonus will remove all associated bonus funds and any winnings accumulated from those funds.
• Initiating a withdrawal before completing wagering requirements on an active bonus will result in the forfeiture of that bonus and any bonus-derived winnings.
• luckygans reserves the right to void bonuses and related winnings where it determines that the terms of this policy have been breached.

2. Welcome Bonus — Casino

2.1 Overview

The luckygans casino welcome offer spans your first four deposits and is available on two tracks: the Standard path (up to €4,000 + 425 Free Spins) and the High Roller path (up to €12,000 + 600 Free Spins). You must select your preferred path before making your first deposit. Both paths are subject to the terms set out in this section.

2.2 Standard Welcome Pack

• Maximum bet while wagering: €5 per spin or hand.
• Maximum win from Free Spins: €150 (winnings exceeding this amount will be removed).
• Maximum cash bonus win: 10× the initial bonus amount credited.

2.3 High Roller Welcome Pack

The High Roller path applies the same structure across all four deposits, each requiring a minimum deposit of €200.

• Total potential High Roller welcome value: up to €12,000 + 600 Free Spins.
• Maximum bet while wagering: €10 per spin or hand.
• Maximum win from Free Spins: €1,000 (winnings exceeding this amount will be removed).
• Maximum cash bonus win: 10× the initial bonus amount credited per deposit stage.

2.4 Welcome Bonus — Key Conditions

• Each deposit stage must be completed sequentially. Subsequent stages become available only after the preceding bonus has been either completed or forfeited.
• The duration timer for each bonus stage begins from the moment the bonus is credited to your account. Any unused bonus funds or incomplete wagering requirements at the expiry of the stated duration will result in forfeiture.
• Free Spins are credited to the designated game(s) specified at the time of the promotion. Unused Free Spins expire at the end of the relevant bonus duration period.
• The wagering requirement applies to the sum of the deposit amount plus the bonus amount (e.g. a €100 deposit receiving a 125% bonus = €225 subject to ×35 wagering = €7,875 total wager required on the Standard path).
• Wagering requirements for Free Spin winnings apply to those winnings at the applicable multiplier.
• The welcome bonus is available to new players making their first real-money deposits at lucky-ganss.com and may be claimed once per player.

3. Welcome Bonus — Sportsbook

3.1 Overview

The BetBy sportsbook at lucky-ganss.com operates from the same unified account and wallet as the casino. A separate five-part sportsbook welcome sequence is available to players making their first sport deposit. The first stage provides a 100% match bonus up to €200.

3.2 Sportsbook Welcome — Key Conditions

• First Sport Deposit Bonus: 100% up to €200.
• Wagering requirement: ×5 on the bonus amount.
• Eligible bet types: Pre-match accumulator bets only.
• Minimum odds per selection: 1.9.
• Additional sportsbook promotions within the welcome sequence, including a ComboBoost of up to 100% extra and a Friday Free Bet worth 20% up to €300, are subject to their own specific terms displayed on the relevant promotion page.
• Sportsbook bonus funds may not be used on casino games, and casino bonus funds may not be used on sports betting, unless explicitly stated otherwise.
• The sportsbook welcome offer is available to new players and may only be claimed once.

4. Ongoing Promotions — Reload Bonuses

4.1 Weekly Reload Schedule

The following recurring promotions are available to eligible registered players at lucky-ganss.com. All reload bonuses are subject to the General Bonus Rules in Section 1 and the Wagering Conditions in Section 5 unless specified otherwise.

• Each reload promotion is available for the designated day or period only. Bonuses not claimed within the eligible window cannot be retrospectively applied.
• Only one reload bonus may be active at any one time. Players must complete or forfeit an existing bonus before claiming a new one.
• luckygans reserves the right to amend the weekly calendar, substitute promotions, or add new offers at its discretion. Current promotions are always listed on the Promotions page at lucky-ganss.com.
• The maximum cash bonus win cap of 10× the initial bonus amount applies to all reload bonuses unless a promotion's specific terms state otherwise.

5. Wagering Requirements

5.1 How Wagering Works

• Wagering requirements must be met in full within the stated duration of each bonus. Failure to do so will result in the forfeiture of all remaining bonus funds and any winnings derived from them.
• Only wagers placed on eligible games count towards wagering requirements. Contributions vary by game type (see Section 5.2).
• Wagering progress is tracked in real time and can be monitored via your account dashboard.
• The wagering clock begins from the moment the bonus is credited, not from the moment play commences.

5.2 Game Contribution Rates

Not all games contribute equally to wagering requirements. As a general guide, the following contribution rates apply, though luckygans reserves the right to update these at any time:

• Slots (most titles): 100% contribution.
• Crash games and instant-win games: contribution rate specified per promotion.
• Live casino and table games: may contribute at a reduced rate or be excluded entirely; check the individual promotion terms.
• Sportsbook bets (when casino bonus is active): excluded from casino wagering, and vice versa.
• Certain game titles may be excluded from bonus play entirely regardless of category. A current list of excluded games is available on the Promotions page at lucky-ganss.com.

5.3 Maximum Bet Rule

• While any bonus is active, the maximum permitted bet per spin, hand, or round is €5 on the Standard path and all reload bonuses, and €10 on the High Roller welcome path.
• Placing a bet exceeding the applicable maximum while a bonus is active may result in the forfeiture of the bonus and any associated winnings, at luckygans's discretion.
• The maximum bet rule applies regardless of the game type being played.

5.4 Maximum Win Caps

• Standard path Free Spins: Maximum win of €150. Any winnings above this threshold generated from Free Spins will be removed before the balance is credited.
• High Roller path Free Spins: Maximum win of €1,000. Any winnings above this threshold generated from Free Spins will be removed before the balance is credited.
• All cash bonuses: Maximum bonus-derived win is capped at 10× the value of the initial bonus credited. Winnings exceeding this amount will be forfeited.
• Progressive jackpot wins are excluded from bonus win caps and are always paid in full in accordance with luckygans's Payment Policy.

6. Free Spins — Specific Terms

• Free Spins are credited to the designated slot or game specified at the time of the relevant promotion. luckygans reserves the right to substitute the designated game with an equivalent where necessary.
• Free Spins are typically issued in batches; batch schedules (e.g. per day over multiple days) will be detailed on the relevant promotion page.
• Any winnings generated from Free Spins are credited as bonus funds and are subject to the wagering requirement applicable to that promotion before they become withdrawable.
• Unused Free Spins expire at the end of the stated bonus duration period.
• Free Spins have no cash value and cannot be exchanged for real money.
• The maximum win caps stated in Section 5.4 apply to all Free Spin winnings.

7. The Loaded League — Loyalty Programme

The Loaded League is luckygans's 31-level loyalty programme, designed to provide ongoing rewards to active players beyond the welcome pack. Full terms and level-by-level reward details are set out in the dedicated Loaded League Programme Terms, available at lucky-ganss.com. The following general conditions apply:

• Loyalty rewards earned through The Loaded League are subject to their own wagering requirements and expiry terms as communicated at the point of award.
• Loyalty level and associated rewards may be adjusted in accordance with a player's activity, compliance with site terms, or changes to the programme structure.
• Rewards issued through The Loaded League are non-transferable, have no cash value until any applicable wagering is complete, and cannot be combined with other offers unless explicitly stated.
• VIP-level players within The Loaded League may benefit from elevated withdrawal limits in accordance with the Payment Policy at lucky-ganss.com.

8. Payment, Withdrawal and Bonus Release

• The minimum qualifying deposit for all bonus offers is €20 (fiat or crypto equivalent), unless a higher amount is specified for a particular promotion (e.g. €200 for the High Roller path, €30 or €100 for certain reloads).
• The minimum withdrawal amount at luckygans is €40.
• Withdrawals are processed within two business days for card and bank transfer methods. Crypto withdrawals are processed as the fastest available rail.
• KYC (Know Your Customer) verification must be completed before any withdrawal is processed. luckygans may request identity documents at any stage, including before a bonus is released.
• The ×3 real-money playthrough requirement applies to active deposits as an Anti-Money Laundering (AML) measure in accordance with luckygans's Payment Policy. This requirement applies independently of any bonus wagering obligations.
• Non-jackpot withdrawals are subject to a maximum of €5,000 per week and €20,000 per month under the standard Payment Policy. These limits may be increased for players at higher Loaded League VIP levels.
• Bonus funds are not counted towards meeting the ×3 real-money playthrough AML requirement.
• Crypto withdrawals are returned to the originating wallet address. Card and bank transfer deposits withdraw to the same Visa, Mastercard, or bank transfer account used to deposit.
• All funds must originate from accounts held in the player's own name. Third-party deposits are returned and do not qualify for bonus credit.

9. Responsible Gambling and Bonus Interaction

• luckygans is committed to promoting responsible gambling. Players are encouraged to use the responsible gambling tools available on lucky-ganss.com, including deposit limits, session limits, loss limits, and self-exclusion options.
• Players who have activated a self-exclusion or cooling-off period are not eligible to receive bonuses during that period. Any bonus erroneously credited during an exclusion period will be voided.
• If you feel that gambling is causing you harm, please contact our support team at [email protected] or via 24/7 live chat, and we will assist you in accessing the appropriate responsible gambling measures.
• Players who have requested account closure on responsible gambling grounds will not be offered promotional materials.
• luckygans does not offer bonuses as an inducement to continue play beyond a player's stated limits or intentions.

10. Misuse, Fraud and Abuse

• luckygans monitors bonus activity to detect and prevent abuse. This includes, but is not limited to, the use of multiple accounts, the use of third-party payment methods, coordinated wagering strategies designed to exploit promotions, or any other conduct that luckygans considers to constitute bonus abuse.
• Where bonus abuse or fraudulent activity is identified, luckygans reserves the right to void bonuses, withhold winnings, suspend or close the account, and report the matter to the relevant authorities where required.
• Winnings generated through demonstrably low-risk or no-risk wagering patterns designed to circumvent wagering requirements may be deemed invalid and removed.
• Any player found to have provided false information during registration or KYC will forfeit all bonuses and winnings held in their account.

11. Amendments and Availability

• luckygans reserves the right to modify, suspend, or withdraw any promotion, including the terms and conditions of this Bonus Policy, at any time and without prior notice, except where notice is required by applicable law.
• Where a change is material and to a player's detriment, luckygans will endeavour to provide reasonable advance notice via the website or by email to the registered address on the account.
• Continued participation in any promotion following notice of an amendment constitutes acceptance of the revised terms.
• All promotions at lucky-ganss.com are subject to availability and may be geographically restricted. Players are responsible for ensuring that participation in any promotion is lawful in their jurisdiction.
• In the event of any conflict between this Bonus Policy and any individual promotion's terms, the individual promotion's terms shall prevail in respect of that specific offer.
• In the event of any conflict between this Bonus Policy and the general Terms and Conditions of lucky-ganss.com, the general Terms and Conditions shall prevail.

12. Contact and Complaints

If you have a question about a bonus, believe a promotion has been applied incorrectly, or wish to raise a complaint, please contact the luckygans support team through one of the following channels:

• Live chat: Available 24/7 directly on lucky-ganss.com.
• Email: [email protected]

luckygans aims to acknowledge all bonus-related queries promptly and resolve complaints in a fair and transparent manner in accordance with our Complaints Procedure, available at lucky-ganss.com.