This Anti-Money Laundering and Know Your Customer Policy ("Policy") sets out the obligations of luckygans, operated by ALEYNA LIMITADA, Costa Rica, in relation to the prevention of money laundering, terrorist financing, and financial crime across all services available at lucky-ganss.com. By registering an account and using any product on lucky-ganss.com — including the casino, live casino, crash games, and BetBy sportsbook — you confirm that you have read, understood, and agree to comply with this Policy in full.
luckygans is committed to operating a safe, transparent, and responsible gaming environment. A core part of that commitment is ensuring that lucky-ganss.com is never used as a vehicle for money laundering, the financing of terrorism, or any other form of financial crime. This Policy establishes the framework under which we identify our customers, monitor their activity, and take appropriate action where suspicious behaviour is detected.
Money laundering is broadly understood to mean the process by which the proceeds of criminal activity are disguised to make them appear legitimate. Terrorist financing involves the provision or collection of funds with the intention that they be used to carry out acts of terrorism. Both constitute serious criminal offences, and luckygans maintains a zero-tolerance stance towards either.
This Policy applies to all customers of lucky-ganss.com, all employees and contractors acting on behalf of ALEYNA LIMITADA, and all transactions — whether conducted in fiat currency (EUR, CAD, NOK) or via any of the 30+ cryptocurrency methods supported at the cashier.
This Policy covers:
All products accessible through a single luckygans account — the casino lobby, live dealer tables, crash games, and the BetBy sportsbook — fall within the scope of this Policy. Because luckygans operates a unified wallet, AML and KYC obligations apply uniformly across every product and payment method on the platform.
luckygans applies a risk-based approach to AML compliance. This means we assess the risk posed by each customer and each transaction individually, and calibrate the level of scrutiny applied accordingly. Factors considered in our risk assessment include, but are not limited to:
Higher-risk customers — including High Rollers making use of the 150% High Roller welcome path (minimum €200 per deposit) or the Monthly High Roller reload (up to €1,500) — will be subject to enhanced due diligence as a matter of course. This is not a reflection on any individual customer's integrity; it is a proportionate response to the elevated financial exposure involved.
All customers of lucky-ganss.com are required to complete identity verification before their first withdrawal is processed. This requirement is absolute and non-negotiable. No withdrawal — whether to a credit card, bank transfer, or cryptocurrency wallet — will be released until KYC is fully cleared. luckygans reserves the right to request verification documents at any point during a customer's relationship with the site, including at registration, prior to processing any significant deposit, or when a change in account behaviour is observed.
At a minimum, customers will be required to provide:
For customers who deposit or wager at levels consistent with higher financial exposure — particularly those utilising the High Roller welcome route or the Monthly High Roller reload — luckygans may request documentary evidence of source of funds. Acceptable documents include, but are not limited to:
We may also request source of wealth documentation — that is, evidence of the overall accumulation of assets — where the level of funds deposited warrants a broader review. Our team will communicate clearly which documents are needed and will provide a reasonable timeframe within which to supply them.
Customers who deposit and withdraw using any of the 30+ cryptocurrency methods available at lucky-ganss.com are subject to the same KYC requirements as fiat customers. In addition, luckygans may employ blockchain analytics tools to assess the origin of cryptocurrency funds. Where flagged funds are detected — including cryptocurrency associated with darknet markets, mixing services, or sanctions exposure — the transaction will be declined and the matter reviewed in accordance with our suspicious activity procedures. Cryptocurrency withdrawals are always returned to the originating wallet address; no re-routing to a different wallet will be permitted.
luckygans operates a strict prohibition on third-party payments. All funds deposited to a luckygans account must originate from a payment method registered in the account holder's own name. Any deposit identified as originating from a third party — whether via bank transfer, card, Revolut, Google Pay, Apple Pay, or cryptocurrency — will be returned to the source and will not be credited to the account. This policy exists to prevent the misuse of customer accounts as a conduit for the transfer of funds between parties.
Customers are strongly encouraged to submit verification documents promptly when requested. Failure to supply required documentation within the timeframe specified by our compliance team may result in:
luckygans will endeavour to review submitted documents as quickly as possible. Pending withdrawal requests will not be processed until verification is complete. Approved or denied withdrawal decisions are otherwise issued within two business days under normal circumstances; KYC review may extend this timeline where documentation is incomplete or requires escalation.
Standard CDD applies to all customers and encompasses the collection and verification of the identity documents described in Section 4. Standard CDD is conducted at account opening and reviewed on an ongoing basis throughout the customer relationship.
Enhanced Due Diligence (EDD) is applied in circumstances where the standard risk assessment identifies elevated risk. EDD may be triggered by, but is not limited to, the following scenarios:
Where EDD is required, luckygans will request additional documentation and may conduct a more detailed review of the customer's account history, transaction patterns, and declared sources of income. The customer will be notified that EDD is required and asked to cooperate. luckygans reserves the right to suspend account activity pending the outcome of an EDD review.
PEPs are not automatically excluded from using lucky-ganss.com. However, any customer identified as a PEP will be subject to mandatory EDD before their account is approved for full functionality. Ongoing monitoring of PEP accounts will be more intensive than for standard customers, and any material change in account activity will trigger a fresh review.
luckygans conducts ongoing monitoring of customer transactions to identify patterns that may indicate money laundering or other financial crime. Our monitoring systems are designed to flag, among other things:
As stated in the luckygans Payment Policy, a x3 playthrough requirement applies to active deposits as an AML measure. This means that deposited funds must be wagered at least three times before a withdrawal is processed. This requirement exists not as a bonus condition but as a baseline anti-money laundering control applicable to all accounts, regardless of whether any promotional bonus has been claimed. Customers should note that this is separate from, and in addition to, any bonus wagering requirements (such as the x35 standard or x30 High Roller wager on welcome bonuses) that apply when a promotional offer has been accepted.
Any member of luckygans staff or any automated system flag that identifies potential suspicious activity will result in an internal escalation to our designated compliance function. The matter will be reviewed promptly, and where there are reasonable grounds to suspect money laundering or terrorist financing, the relevant information will be retained and acted upon in accordance with applicable law and internal procedure.
Where suspicious activity is identified, luckygans may take one or more of the following actions:
luckygans is not obliged to inform a customer that a suspicious activity report has been made or that an investigation is underway where doing so would constitute "tipping off" under applicable law.
Where legally required, luckygans will disclose information to the relevant competent authorities. Customers should be aware that luckygans may be legally prohibited from informing them that such a disclosure has been made.
luckygans screens all customers against applicable international sanctions lists, including those published by the United Nations, the European Union, the Office of Foreign Assets Control (OFAC), and other relevant authorities. Any customer who appears on a sanctions list, or who is found to be acting on behalf of a sanctioned individual or entity, will have their account immediately suspended and funds frozen pending further review. luckygans will not knowingly facilitate transactions that would constitute a sanctions violation.
luckygans maintains records of all customer identification documents, due diligence measures, transaction histories, and internal compliance reviews. These records are retained securely for a minimum of five years from the date of the relevant transaction or the closure of the customer relationship, whichever is later. Records are kept in a format that enables them to be retrieved promptly should they be required by a competent authority.
All customer data is handled in accordance with our Privacy Policy. The retention of records for AML and KYC purposes is a legal obligation and takes precedence over any request for earlier deletion of personal data.
All personnel at luckygans who are involved in customer onboarding, payments processing, customer support, or compliance functions receive appropriate training on AML and KYC obligations. Training covers the recognition of suspicious activity, the correct escalation procedures, the legal consequences of money laundering, and the importance of confidentiality when investigations are underway. Training is reviewed and updated on a regular basis to reflect changes in regulation and emerging typologies.
luckygans maintains internal controls designed to ensure that this Policy is implemented consistently across all departments and that compliance obligations are never subordinated to commercial considerations.
luckygans recognises that problem gambling and financial crime can intersect. Customers displaying signs of gambling harm — such as rapidly escalating deposit volumes or patterns of behaviour inconsistent with recreational play — may be subject to account review under both our Responsible Gaming procedures and this Policy simultaneously. Where a customer is identified as potentially vulnerable, luckygans will take appropriate steps under its Responsible Gaming framework, which may include deposit limits, cooling-off periods, or self-exclusion, independently of any AML investigation.
| Payment Method | Key AML Control |
|---|---|
| Bank Transfer (ING, ABN AMRO, Rabobank, N26) | Account must be in the customer's own name; bank statement may be requested to confirm ownership |
| Visa / Mastercard | Card must be registered to the account holder; card copy may be requested; withdrawals returned to originating card |
| Revolut | Account must be in the customer's own name; third-party Revolut transfers will be returned |
| Google Pay / Apple Pay | Must be linked to a payment method in the customer's own name; Apple Pay available on Safari / iPhone only after two completed deposits |
| Cryptocurrency (30+ methods) | Blockchain analytics screening applied; withdrawals returned to originating wallet address only; source of funds documentation may be required |
The standard withdrawal limits at lucky-ganss.com are set at a maximum of €5,000 per week and €20,000 per month for non-jackpot wins. These limits serve a dual purpose: they are a practical cashier control and an AML monitoring threshold. Requests to raise these limits — which may be available based on VIP status within The Loaded League — will always be subject to a corresponding review of the customer's KYC status, source of funds documentation, and account history before any increase is approved. Progressive jackpot wins are paid in full regardless of standard limits, but remain subject to full KYC and AML clearance before payment is released.
Where a customer fails to comply with the requirements set out in this Policy — whether by refusing to provide documentation, providing false or misleading information, or engaging in activity that luckygans determines to be suspicious — luckygans reserves the right to:
luckygans will not be liable for any losses or inconvenience arising from account suspension or closure where such action has been taken in good faith as part of our AML or KYC procedures.
If you have questions about this Policy, require clarification on the documents needed for your verification, or wish to understand the status of your KYC review, please contact our support team who are available 24 hours a day, seven days a week:
Please quote your registered account username or email address in any correspondence relating to KYC or compliance matters. luckygans aims to respond to all compliance-related email enquiries within two business days.
This Policy is reviewed on a regular basis and updated as necessary to reflect changes in applicable law, best practice guidance, and the operational environment at lucky-ganss.com. The current version of this Policy supersedes all previous versions. Continued use of lucky-ganss.com following any update constitutes acceptance of the revised Policy. Customers are encouraged to review this page periodically to remain informed of their obligations.
Last reviewed: 2026. Operated by ALEYNA LIMITADA, Costa Rica. All services available at lucky-ganss.com.
