This Payment Policy explains how deposits, withdrawals, identity verification and related financial matters are handled at luckygans, operated by ALEYNA LIMITADA, Costa Rica, and accessible at lucky-ganss.com. Please read this document carefully before using the cashier. By making a deposit or requesting a withdrawal, you confirm that you have read and accepted these terms in full.
luckygans is operated by ALEYNA LIMITADA, a company incorporated in Costa Rica. All financial transactions conducted through lucky-ganss.com are governed by this Payment Policy alongside the site's full Terms and Conditions. luckygans reserves the right to amend this policy at any time; the version published on lucky-ganss.com at the time of any given transaction shall apply.
All funds processed through the cashier must originate from a payment account held in your own name. luckygans does not accept third-party deposits. Any funds received from an account that does not belong to the registered player will be returned to the source and will not be credited to the player's casino balance. luckygans accepts no liability for any fees charged by the returning institution.
By submitting a deposit or withdrawal request, you confirm that all funds used are legitimately yours and are not derived from any unlawful activity.
luckygans supports the following fiat currencies at the cashier:
In addition, luckygans accepts more than 30 cryptocurrency methods. Cryptocurrency deposits are accepted at the equivalent of €20 minimum, calculated at the prevailing exchange rate at the time of the transaction. Cryptocurrency balances are displayed and settled in their native denomination or in the account's selected fiat currency equivalent, depending on the method used.
luckygans operates a single unified account. Your casino balance, live casino, crash games and BetBy sportsbook all share one wallet — no internal transfers are required.
The following payment methods are available at lucky-ganss.com. Dutch bank rails — ING, ABN AMRO and Rabobank — are displayed at the front of the deposit page for the convenience of players based in the Netherlands.
| Method | Minimum Deposit | Maximum Deposit |
|---|---|---|
| Credit Card (Visa / Mastercard) | €20 | €1,000 |
| Bank Transfer (ING, ABN AMRO, Rabobank, N26) | €20 | €5,000 |
| Revolut | €20 | €5,000 |
| Google Pay | €20 | €500 |
| Apple Pay | €20 | €500 |
| Cryptocurrency (30+ methods) | €20 equivalent | €5,000 equivalent |
Apple Pay is available on Safari and iPhone devices only and becomes accessible after a player has completed two prior deposits. Google Pay is available on supported Android devices and browsers.
Deposits are credited to your luckygans balance promptly upon confirmation. luckygans does not charge fees for deposits; however, your payment provider or bank may apply their own charges, for which luckygans bears no responsibility.
| Method | Minimum Withdrawal | Maximum Withdrawal | Processing Speed |
|---|---|---|---|
| Credit Card (Visa / Mastercard) | €40 | €1,800 | Within 2 business days |
| Bank Transfer | €40 | €5,000 | Within 2 business days |
| Cryptocurrency | €40 equivalent | €5,000 equivalent | Fastest rail available |
Cryptocurrency withdrawals are the fastest withdrawal option available at luckygans. Fiat withdrawals are approved or denied within two business days of submission. "Business days" excludes weekends and public holidays; luckygans does not control onward processing times applied by receiving banks or card networks.
Withdrawals will be returned to the same payment method used for the corresponding deposit wherever possible. Specifically:
luckygans reserves the right to request that a withdrawal be processed via an alternative method where technical or regulatory circumstances require it.
The following withdrawal limits apply to all players at luckygans unless otherwise stated:
These limits may be increased based on your VIP level within The Loaded League, luckygans's 31-level loyalty programme. Players who reach higher tiers may become eligible for enhanced withdrawal ceilings; details are set out in the loyalty programme terms.
Progressive jackpot wins are not subject to the weekly or monthly withdrawal caps and will always be paid to the winning player in full. luckygans reserves the right to pay large jackpot amounts in instalments where exceptional operational circumstances require it, in which case the player will be notified in advance.
luckygans does not guarantee the availability of any specific payment method at all times. Methods may be temporarily unavailable due to maintenance or technical issues. If you encounter difficulties, please contact support at [email protected] or via 24/7 live chat.
luckygans reserves the right to carry out additional security checks before processing any withdrawal. During such checks, the processing period may be extended; affected players will be contacted via email.
Know Your Customer (KYC) verification is mandatory at luckygans and must be successfully completed before any withdrawal is processed. This requirement exists to fulfil luckygans's anti-money laundering (AML) obligations and to protect the security of player accounts.
luckygans may request the following documents as part of the verification process:
Documents must be submitted in a legible format. luckygans reserves the right to request additional documentation at any stage of a player's account history if deemed necessary for compliance purposes. Failure to provide satisfactory documentation within a reasonable timeframe may result in delays to withdrawal processing or, in serious cases, account suspension.
By registering at lucky-ganss.com, you consent to luckygans conducting identity verification checks, which may include reference to third-party databases.
As an anti-money laundering (AML) measure, luckygans applies a x3 playthrough requirement to active deposits. This means that deposited funds must be wagered at least three times before a withdrawal of those funds will be processed. This requirement is separate from any bonus wagering requirements and applies regardless of whether a bonus has been claimed.
This rule is designed to prevent the use of luckygans's cashier as a mechanism for laundering funds. Any attempt to deposit and immediately withdraw without meaningful gameplay may be treated as a suspicious transaction and will be investigated accordingly.
Where a player has an active bonus, the following restrictions apply to withdrawal requests:
Full bonus terms, including wagering requirements and expiry periods for each offer, are set out in the Bonuses and Promotions section of lucky-ganss.com. In the event of any conflict between this Payment Policy and the specific terms of an individual promotion, the promotion-specific terms shall prevail in relation to that promotion.
luckygans is not responsible for transactions that are declined or fail due to reasons on the side of the payment provider, bank, card network or cryptocurrency blockchain. In such cases, players should contact their payment provider in the first instance.
If a deposit is credited to your luckygans account but is subsequently reversed, charged back or recalled by your payment provider, luckygans reserves the right to reverse any winnings obtained using those funds and to suspend or close the account pending investigation. Chargeback fraud is treated as a serious matter and may be referred to relevant authorities.
Should luckygans receive funds that cannot be matched to a registered account, or that cannot be accepted for compliance reasons, those funds will be returned to the originating source.
luckygans is committed to promoting responsible gambling. Players may request the following financial controls at any time by contacting the support team at [email protected] or via 24/7 live chat:
Deposit limit reductions take effect immediately. Increases to existing deposit limits are subject to a cooling-off period before they become active. If you are concerned about your gambling, please contact luckygans support or seek assistance from a responsible gambling organisation in your country of residence.
Where a transaction is processed in a currency other than your account's base currency, conversion will be applied at the rate prevailing at the time of the transaction. luckygans does not control exchange rates and accepts no responsibility for fluctuations. Your payment provider or bank may apply additional conversion fees; please check with them directly.
Cryptocurrency transactions are converted at the rate applicable at the moment the transaction is confirmed on the relevant blockchain. Cryptocurrency values are volatile and luckygans accepts no responsibility for changes in value between the time of deposit and the time of withdrawal.
An account is considered dormant if there has been no login activity for a continuous period of 12 months or more. luckygans will make reasonable efforts to contact the player at the registered email address before applying any dormancy-related administration fee. Any applicable fee and the process for reactivating a dormant account will be communicated to the player in advance. Dormancy fees will not reduce an account balance below zero.
If you believe a transaction has been processed incorrectly, please contact luckygans support as soon as possible, and no later than 30 days from the date of the transaction in question, by emailing [email protected] or using the 24/7 live chat function at lucky-ganss.com. Please provide your account details, the date and amount of the transaction, and a description of the issue.
luckygans will investigate all reported discrepancies promptly and respond within a reasonable timeframe. In the event of a genuine error by luckygans, any incorrectly credited or debited amounts will be corrected accordingly. luckygans reserves the right to correct any errors, including the recovery of funds that have been paid out as a result of a technical malfunction or human error.
For any questions relating to this Payment Policy, deposits, withdrawals or account verification, please contact the luckygans support team:
This Payment Policy was last updated in 2026 and applies to all transactions conducted at lucky-ganss.com from the date of publication.
